Legal
Shipping & Delivery Policy
How vehicles, documents and services booked through CAR GRANTH are delivered, who is responsible, and what to expect on timelines.
- Last updated
- Effective
- Version 1.1
On this page
At a glance
- Vehicles are delivered by the selling dealer, at the showroom or your doorstep where offered.
- Delivery dates are confirmed by the dealer and shared with you in writing.
- Documents such as the RC and invoice are sent by tracked courier or handed over at delivery.
- Digital services like inspection reports are delivered by email and in your dashboard.
CAR GRANTH does not ship physical goods from its own warehouse. This policy explains how the things you buy or book through our platform reach you.
Vehicle delivery
New cars are delivered by the authorised dealer after full payment, registration and insurance are complete.
Used cars are handed over by the seller after payment and the signing of transfer forms (Form 29 and 30).
Doorstep delivery is available from participating dealers within their city limits. Any charges are shown before you confirm.
Please inspect the vehicle at handover (PDI) and note any damage on the delivery receipt before signing.
Expected timelines
Item | Typical timeline |
|---|---|
New car — in stock | 3–10 days after full payment |
New car — on waiting period | As stated by the dealer on your booking |
Used car | 1–5 days after payment and paperwork |
RC (registration certificate) by courier | 15–45 days, depending on the RTO |
Inspection report | Within 24 hours of the inspection |
Invoices and booking confirmations | Instantly by email |
Timelines depend on the manufacturer, the dealer and the RTO, and can change during festive seasons or because of events outside anyone's control.
Home test drives
Home test drives are arranged by the dealer at the address and slot you choose. The dealer confirms the slot by phone or SMS. Please keep a valid driving licence ready.
Delays
If a confirmed delivery date is missed, we will follow up with the dealer and keep you updated. If the delay goes beyond the promised date, you can cancel and receive a full refund of your booking amount under our Refund Policy.
Delivery area
We currently serve buyers across India through our dealer network. Availability of specific vehicles, doorstep delivery and home test drives varies by city.
Questions
For delivery questions, contact the dealer listed on your booking, or reach us at care@cargranth.com with your booking reference.
Questions or complaints?
Grievance Officer
Contact our Grievance Officer about this policy, your personal data or any complaint. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
Ritika Sharma
Grievance & Data Protection Officer
- grievance@cargranth.com
- +91 1800 123 4567
- Mon–Sat, 10:00 AM – 6:00 PM IST