Legal
Refund & Cancellation Policy
When booking amounts and service fees are refundable, how to cancel, and how long refunds take to reach your account.
- Last updated
- Version 1.3
On this page
At a glance
- Cancel within 7 days of booking for a full refund of the booking amount.
- If a dealer cancels or can't deliver, you always get a full refund.
- Refunds go back to your original payment method within 5–7 working days of approval.
- Test drives and enquiries are always free.
This policy applies to payments made on CAR GRANTH — mainly vehicle booking amounts and paid services such as inspections or RC transfer assistance. The final vehicle purchase is paid to the dealer, and its cancellation terms are set out in the dealer's invoice.
Booking amount refunds
When you cancel | Refund |
|---|---|
Within 7 days of booking, before an invoice is raised | 100% of the booking amount |
After 7 days, before an invoice is raised | Booking amount minus a cancellation fee of up to ₹2,000, as shown at checkout |
After the dealer has raised an invoice or registered the vehicle | As per the dealer's cancellation terms |
Dealer cancels, price changes by more than 2%, or delivery is delayed beyond the promised date | 100% of the booking amount |
Some special offers (for example, limited-edition or pre-launch bookings) may have different terms. These are shown clearly before you pay and on your booking confirmation.
Paid services
Car inspection: full refund if cancelled at least 4 hours before the slot, or if the inspector does not arrive.
RC transfer and documentation help: full refund before we submit documents to the RTO; government fees already paid are not refundable.
Extended warranty and insurance: follow the provider's free-look and cancellation terms.
How to cancel
Sign in and open My Bookings in your dashboard, or reply to your booking confirmation email.
Choose Cancel booking and tell us the reason (optional).
You will receive a cancellation reference by email and SMS.
Refund timelines
We approve or respond to every cancellation request within 2 working days.
Approved refunds are sent to the original payment method through Razorpay.
UPI and wallets: usually 2–3 working days. Cards and net banking: 5–7 working days, depending on your bank.
If you have not received a refund after 10 working days, contact us with your booking reference and we will share the bank reference number (ARN).
Non-refundable items
Government fees, taxes and RTO charges already paid on your behalf.
Amounts paid directly to a dealer outside CAR GRANTH — please contact the dealer.
Bookings cancelled because of false information provided by the buyer.
Disputes
If you disagree with a refund decision, write to care@cargranth.com or our Grievance Officer. We review disputes with the dealer and reply within 15 days.
Questions or complaints?
Grievance Officer
Contact our Grievance Officer about this policy, your personal data or any complaint. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
Ritika Sharma
Grievance & Data Protection Officer
- grievance@cargranth.com
- +91 1800 123 4567
- Mon–Sat, 10:00 AM – 6:00 PM IST